Instagram’s community guidelines encompass a wide range of issues from respecting intellectual property rights, not sharing images containing pornography or other certain types of nudity, fostering meaningful and genuine interactions, and respecting other users of the social media platform. One notable guideline is simply stated as “follow the law.” Under this umbrella are examples such as not using the platform to show support for terrorism, organized, crime, or hate groups; offering sexual services; and buying and selling controlled goods such as firearms, tobacco, or alcohol.
While these all seem like reasonable guidelines, it is not uncommon for users’ accounts to be disabled without any indication as to why that action was taken. What should you do when your account has been disabled for no apparent reason? Your first step should be filing an appeal with Instagram.
Instagram released a new appeals process in 2020 as part of Safer Internet Day on February 21. Under the new process, users whose accounts have been disabled and have received a notification that their account will be deleted in 30 days, can file an appeal within the 30 days to have the decision to disable and delete that user’s account reviewed. This can be done by attempting to login to the platform and selecting “Request Review” when prompted.